Refund policy

Refund & Cancellation Policy — Eingedi

Last updated: July 25, 2026

Reschedule or cancel free of charge up to 24 hours before your appointment through your client portal.
Cancellations within 24 hours, or no-shows, forfeit the consultation fee.
If we need to cancel, you choose a full refund or priority rebooking.

Cancel anytime from your client portal or by emailing kristy@eingediway.com.
Cancellation takes effect at the end of your current billing period; you keep access until then. No partial-month refunds.
No long-term contracts, no cancellation fees.

Refundable in full if canceled before your sample is collected or your kit is activated, minus any shipping/processing costs already incurred.
Once a genetic test lab kit has been activated, testing fees are non-refundable — the lab's work has begun.

Compounded prescription medications are made for you, in your name, and cannot be returned or refunded once the pharmacy has filled the order. This is a patient-safety and legal requirement, not our discretion.
If a shipment arrives damaged or compromised (e.g., cold-chain failure), contact us within 48 hours with photos and we will work with the pharmacy on a replacement at no cost to you.
Returns accepted on new, unused supplements within 30 days of receipt. However, cold-storage (refrigerated) products are strictly non-returnable. Customers are responsible for return shipping costs.

Approved refunds go back to the original payment method within 5–10 business days.

kristy@eingediway.com — we'd rather talk it through than have you guess.